Q: I have no idea when my first payment is due.  Where can I find that information?
A: You can find this information in the closing documents you received from the title company in a couple of places within that packet.  The first payment date is referenced on the following documents:
•    First Payment Letter
•    Temporary Payment Coupons
Note: If you do not have your closing documents, please e-mail mortgageservicing@gulfbank.com with your name and the property address and we will research this information for you.
 
Q: My first payment will be due soon, and I have not received a coupon or statement advising me where to send my payment.  What do I do?
A: In every closing package, Gulf Coast Bank & Trust Company includes two temporary payment coupons to use. Look in the closing package you received from the title company. If you have not received a letter from us in the mail, notifying you that the servicing of your loan has been     transferred to a new lender, please contact mortgageservicing@gulfbank.com.
 
Q: I cannot locate the temporary coupons in my closing package.  Whom can I contact for a  duplicate?
A: If you are unable to locate your coupons, please e-mail your request to mortgageservicing@gulfbank.com with your name and the property address.

Q: I received a letter in the mail that the servicing of my mortgage has been transferred and now I am confused as to where I should send my payment.  Whom can I speak to for     clarification?
A: Not only is Gulf Coast Bank & Trust Company required by law to send what is called a “goodbye letter” when the servicing of your loan transfers, the new lender is required to send a “welcome letter”.  Both letters outline similar information, if you read them carefully – it states when your last payment to Gulf Coast Bank & Trust Company will be made and when your first payment is due to the new servicer.  If you are still unsure where to send a payment, please send your inquiry to mortgageservicing@gulfbank.com (Preferred Method) or call 844.643.1714 and speak with one of our representatives.
 
Q: I already sent my payment to Gulf Coast Bank & Trust Company, but then I realized it was supposed to go to the new servicer.  What do I do?
A: Gulf Coast Bank & Trust Company will automatically forward it to the new lender.  If you have any questions, please call us at 844.643.1714
 
Q: I accidentally sent a payment to the new servicer that was supposed to go to Gulf Coast Bank & Trust Company.  What do I do?
A: The new servicer will not automatically return those funds to Gulf Coast Bank & Trust Company.  Those funds will be applied to the next payment that is due according to THEIR records.
    There are two options:
    1) You can leave the funds with the new lender (which means you will not owe them anything for  the upcoming month, but it’s always a good idea to call them to confirm) and issue another check to Gulf Coast Bank & Trust Company for the current payment or;
    2) Contact mortgageservicing@gulfbank.com who will issue a formal request to the new lender to have those funds delivered back to Gulf Coast Bank & Trust Company and apply it to your loan.

Q: My taxes and/or homeowner’s insurance are due for renewal and I need to know where to send a copy of the bill for it to be paid from my escrow account.
A: Please e-mail your name and the property address to mortgageservicing@gulfbank.com.  We will research and reply with instructions of where to send your bill.

 

Q: Can I make my payment online to Gulf Coast Bank & Trust Company?  
A: No, since we are an interim servicer, we cannot accept payments on line, but you can mail payment or drop off a payment at any of our retail branch locations.

 

Q: If I previously had a construction loan with Gulf Coast Bank & Trust Company, why can’t you just draft my payment?
A: Once your construction loan was closed out, the account was also closed and we do not have the ability to directly draft payments from any of your Gulf Coast Bank & Trust Accounts.