The smart way to research customer reviews before choosing a lender
A lot of businesses make promises that are hard to measure. After all, how do you quantify things like “great service” or “personal attention”?
The mortgage business is oftentimes driven by referrals. When you do a good job for someone, they may refer you to their lender so you can have that same great experience.
But what if you don’t have a friend or real estate agent suggesting their favorite mortgage lender?
Our suggestion: look at customer reviews.
Customer reviews are meaningful & easy to understand. That’s why people are relying on the experiences of others before making purchase decisions.
The BEST Kind of Reviews
Customer reviews are an excellent source of feedback. The more information given by the reviewer, the better.
For instance, a review which says “great service, can’t wait to use again” is a nice pat on the back, but may not tell you much about the process.
However, a review like this gives you helpful, specific information:
Mark West is a top notch, cream of the crop kind of person. I'm so glad I reached out to him when I needed to refinance my home. I had sooooo many questions and he patiently answered every one of them promptly. I kept texting him asking him what about this? What about that? I apologized for asking so many questions and he replied with kind patience and answered all of my questions. I will recommend Mark to ALL of my friends, family, and my own clients from my business. I appreciate him. 5/2020
Pro tip: Look for longer, more detailed reviews for insight into the customer experience.
Where to Find the Most Reviews
One of the challenges when it comes to customer reviews is searching through all the platforms where people can leave a review.
Here are just a few places where you can find reviews on mortgage lenders:
• Google
• Facebook
• Zillow
• Yelp
The process gets even more complicated for companies with multiple loan officers and locations.
Gulf Coast Bank & Trust has engaged Social Survey to help streamline our customer feedback process and provide one central location for all our reviews.
Needless to say, we’re VERY proud of the work our team does to earn our rating and wanted to share our latest ratings as of May 2020.
Read Our Reviews
We take customer feedback seriously as part of our commitment to providing the best possible service for each and every customer.
Please take a few moments and browse our reviews. Or, if you’re a past client, please leave us a review and share your experience to help others!